Refund Policy

Important Information

• 30-Day Returns: Request a return within 30 days of delivery.
• No Restocking Fees: Returns and exchanges are free from restocking charges.
• Fast Refunds: Approved refunds are processed within 7 business days of receiving the returned item.
• Return Shipping: Customers are responsible for return shipping costs.

How to Start a Return

To initiate a return, please contact us at: info@yunishikeji.com

Include your order number and reason for return. Once your request is approved, we will provide return instructions.

⚠ Returns sent without prior approval may not be accepted.

Eligibility for Returns

To qualify for a return, items must:

• Be unused and in original condition
• Be returned in original packaging
• Include proof of purchase (order number or receipt)

Return Shipping Costs

• Customers are responsible for return shipping costs.
• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.

Exchanges

To request an exchange, please email us at info@yunishikeji.com with your order details. We will assist you with the exchange process, subject to product availability.

Damaged or Incorrect Items

We take great care in packaging every order, but if your item arrives damaged, defective, or incorrect, we're here to help.

Please contact us at info@yunishikeji.com and include clear photos of the item and its packaging. Our team will review your request promptly and work quickly to provide a suitable replacement or resolution.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved:

• Refunds will be issued to your original payment method
• Processing time: 7 business days

Please note:

• Your bank or payment provider may take additional time to post the refund.

If you’ve done all of the above and still haven’t received your refund, please contact us at info@yunishikeji.com

For complete details, Please read our Terms of Services

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Phone:  +44 20 8390 5321
Email: info@yunishikeji.com
Response Time: Within 24 business hours
Support Business Hours: Mon-Fri, 10:00 AM - 5:00 PM PST (GMT-8)
Store Name: Tangluming
Business Address: 45 Howard Road, Surbiton, ENG KT5 8SA, United Kingdom.